How to change E-Mail if my E-Mail is connected to my google account?

Question

1. When I initiate the process to change my email address, a confirmation email is sent to the new email address I want to associate with my account. 2. However, upon opening the confirmation email, I am prompted to enter a password. Since I initially logged in using my Google account, I don't have a separate password for my JIRA account. 3. Additionally, I've requested a recovery email multiple times, but I haven't received any of these recovery emails in my inbox or spam folder.

D Mateu · Answer

Hello, good morning,
I have the same problem.
I can't change the email because it asks me for the previous pass,
but since I use Google to connect I don't have a previous pass.
I request a reset of the previous pass at this link https://id.atlassian.com/login/resetpassword but I NEVER receive the email

I am needing to do this same process with more than one email from the company, but I have not yet managed to pass or move any, and there are 3 or 4 and I don't know what I will do then.

aminur.khan · Answer

thank you so much @Utkarsh Singh for your help and it works :)

Utkarsh Singh · Answer

Hi @aminur.khan I've removed you from the suppression and have sent you a test email and an account recovery email. All email communication should work fine now.

Please feel free to remove your email address from the comment above if you want.