Hide email signatures from the issue view and portals

Question

After going to settings -> products -> email request

I checked both options, created a new ticket using the email, but the signature and the pictures in the signature still appear in the ticket created by Jira.

And as an example, the signature we use looks like this:

And because of social media logos, Jira creates very large pictures and puts them in the ticket as attachments.

Ashton Moore · Answer

Hi @Tiplea Alexandru-Ciprian ,

For the images issue, see if the workaround below works for you.

Disclaimer: Your code will look different than mine explained below and you may have different tags. For example, my signature is in a table and that allows me to use my solution successfully. You may need to edit yours to have a different custom role that is sufficient in identifying the structure of your signature and not text that could show before it.

1.) Send yourself a test email with "test" as the body and then the signature below it.

2.) Right click "test" in the email you received from yourself and click "View Source."

3.) Scroll about halfway down in the HTML code until you find the "<p" tag with "test" inside of it.

4.) If you desire the signature afterwards to not be displayed, look after that section at what shows up (should be elements of your signature).

For example, after "test" in the email I sent myself, I see that it makes a table "<table". In my Jira Issue, the signature shows up in a table as well.

5.) Go back to your "Email Request" tab in your Jira project and click "Add a custom rule" as shown in your original post.

6.) Add "<table" as your custom rule.

7.) Now, email a ticket into your Jira Project (submit a ticket with a body "test" and signature). The signature should show up in a collapsible box inside the Jira issue underneath "test."

Since your signature does not look like it is in a tabular format, you may need to add a custom rule of "Name:" and then have all the signatures in your org update to use "Name:" instead of just "Name". However, if anyone would happen to have "Name:" in the body of an email sent to you in an issue, then it and everything after would be in the collapsed section

Does that help?

Tiplea Alexandru-Ciprian · Answer

Yes , I added custom rule to match my signature type but it still not working

Fazila Ashraf · Answer

Hi @Tiplea Alexandru-Ciprian

Welcome to community!

While you have selected the option on the custom text, can you confirm that you have added the custom rule with the text matching the signature?