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How to convert outlook mail to jira tickets

phalgun_reddy

Hi Community,

I would need your suggestion how to make possible to conversion of mails received to DL to Jira issues in a project.

If the stakeholders write an email to DL that should be converted to Jira issue.

Please do help

Thanks in advance

Accepted answers

Trudy P Claspill

Hello @phalgun_reddy

The DL needs to include a user account that Jira can monitor to create issues from the emails delivered to that account.

Refer to this document for information regarding the set up for creating issues in a Software project based on emails.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

All comments

Trudy P Claspill

Hello @phalgun_reddy

The DL needs to include a user account that Jira can monitor to create issues from the emails delivered to that account.

Refer to this document for information regarding the set up for creating issues in a Software project based on emails.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

phalgun_reddy

Hi @Trudy P Claspill

Thank you for taking your time for this.
Sorry to inform
I have gone through that document and couldn't able to crack it that's my bad.
Can you please guide me in steps how to achieve it.

It would be so kind of you.

Thanks in advance

phalgun_reddy

Hi @Trudy P Claspill

I have tried following the document while testing
But i am getting this error
PFA

Prerna Sony

Hello @phalgun_reddy ,

Welcome to the Atlassian Community !

Cause :

You are seeing this error, because, when following the steps to configure your Jira incoming mail server to use OAuth 2.0, the request to "Authorize" was not completed by the mailbox owner or delegated user.

For example:

A user is attempting to configure Jira's incoming mail server to use OAuth 2.0 for the account support@atlassian.com
A user authenticated to Jira with the username charlie@altassian.com and re-directed to Google or Microsoft Office365 when they click "Authorize"
A user enters their charlie@atlassian.com username and password to authorize the OAuth 2.0 connection between Jira and the email service provider.

Resolution :

Complete the "Authorize" request using OAuth2.0 with username and password for the required email account

For example, when the user support@atlassian.com is re-directed to Google or Microsoft Office365, and allows the OAuth connection between Jira and the mail box for support@atlassian.com the connection will succeed.

Hope this helps !

BR,
Prerna

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