Adding JIRA Microsoft Outlook Plugin for NON Project Users

Ruby Joseph

We are currently using JIRA as our internal service desk at our company. In order to submit a ticket, they need to go to the Service Desk link. Many employees want to be able to submit a ticket from an email which can be done with the JIRA Outlook plugin. However, the plugin will only work if the user is a Project User. We do not want to make all our employees Project Users because we do not want them to see all company tickets. What can be done?

Bailey Hecksel

@Ruby Joseph Each JSM project by default has an associated email address for email to ticket creation. You can find this under Project Settings > Email Requests.

This will allow users to send an email directly to that address which will populate a ticket for that project.

If you need more data or if you need those users to fill out specific fields, I believe the only other way to do it is by sending them to the Service Desk Help Center, which sounds like something you're trying to avoid.

Hope this helps!