How can I set the "Request type" on an issue created from Jra

Ryon Riley

I have two automations set up to schedule changes in the Change Calendar on a JSM project. Those automation are:

1. From a Jira story, create an issue on the JSM side with populated fields - Actual date, Actual end, etc.
2. On the JSM side, edit the newly created issue to set the "request type" on the issue.
   
   

The second automation fails with an error:

Field 'customfield_10148' cannot be set. It is not on the appropriate screen, or unknown. (customfield_10148).

When I look at the custom field (id 10148), it is the "Request type" field. The way I interpret the error is the "Request type" has to be part of the screen that the automation relies on, but I'm not sure.

Any help would be greatly appreciated.

Ryon Riley

This is resolved. It turns out there was a conflict with an old custom field named "Request type" that was causing the automation to fail because it couldn't locate the proper system field called "Request Type."