All my JIRA custom settings have been initialized, how can I restore them?

申 東京

We have been waiting for you to use the free version of JIRA (10 users or less) since around May, but all custom settings were initialized on August 10th.
The registered projects and issues have disappeared, but the dashboard, custom fields, etc. have not disappeared.

I can't tell you what caused the problem and how to fix it.

Carlos Garcia Navarro

Hi @申　東京 ,

Welcome to the Community! I recommend to contact Atlassian Support here to see if they can restore the data:

https://support.atlassian.com/contact/#/

 

 https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/