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After sending followup email to approver. Approver got adding to request participants

Hi, We have integrated Office 365, We have created a template to send email follow-up to approver. Once we send a follow-up email to approver, Approver getting added to request participants list.

Can you please help me. Why this is happening and how can we avoid this?

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Joseph Chung Yin

@Jitendra Injam -

What process did you setup to send out the reminder email to the approvers? Please advise, so we can assist you better.

Best, Joseph

we have created office 365 template and configured automation as manual trigger.

Joseph Chung Yin

@Jitendra Injam -

Are you saying you have an automation rule created (using automation for Jira) associated with your JSM project?

Best, Joseph

yes

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