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Jira Canned Response - How to Add Attachment?

Brandon Fluckiger

Hello!

I'd like to add file attachments to my Canned Responses in Jira. I can't find any way to do this. When I click and drag files (.jpg, .pdf., .docx, etc.) Chrome just opens up a new tab displaying the file.

But here's what's strange. Apparently, this issue didn't exist a month or two ago when I first created canned responses. I have canned responses WITH file attachments in them, and they work perfectly (see below snip)! But strangely, when I edit a canned response or try to create a new canned response, I just can't add any more attachments. I'm sure when I first created these I was able to click and drag files right into it. This doesn't work anymore.

What's the fix?

Thanks!

Accepted answers

Kian Stack Mumo Systems

@Brandon Fluckiger,

You may be mixing up the canned responses pro app with the out of box canned responses functionality.

All comments

Kian Stack Mumo Systems

@Brandon Fluckiger,

You may be mixing up the canned responses pro app with the out of box canned responses functionality.

Brandon Fluckiger

Hi Kian. Can you please explain? I'm new to Jira and Atlassian.

Kian Stack Mumo Systems

@Brandon Fluckiger,

Jira cloud did not always have the canned responses templates out of the box. Now it does.

Based on the screenshot I think you were likely using a plugin. https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira?hosting=cloud&tab=overview. You are viewing one of the canned responses built using the app, not the out of box functionality.

Brandon Fluckiger

Thanks for the info. I'm still confused though... The screenshot is exactly how canned responses have always looked. Nothing about the UI or options have been changed recently as far as I can tell. I've only been using this software since June of this year.

So if I was using this plugin before but not now... would anything have changed besides the feature allowing me to add attachments?

Bigger question - what would you say the solution to this problem is?

Christian Letessier

Hi,

I have a similar issue. I don't have the plugin (I'm sure about that).

I have the Add image icon (also the Out of the box functionality):

and I can add attachment, but the size of image has been minimized.

Below is the original size of the image I want to add in the canned respons:

And this is how it looks like in the canned respons:

Does anyone have any idea why the image has been reduced?

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