Change Reporter of a Customer Service Resquest

Stéphane EKOKO

Hi

My Service request is created by email, i just want to automatically update the reporter by using the email of the customer specified on the description (Cf Screenshot).

 

I tried to create an automation rule without succeed

 

Stéphane EKOKO

I tried this to solution on the automation rules

{
"fields": {
"reporter": {
"emailAddress": "{{issue.description.match("Email :\s(.*)")}}"
}
}
}

{
"fields": {
"reporter": {
"emailAddress": "{{issue.description.substringBetween("Email :", ")"}}"
}
}
}

without succeed