How to auto Close the ticket when customer response contains specific word.

Rodriguez, Jhon Ronald

I want to auto transition to Close status when customer comment contains "ok to close"
else the comment contains "reopen" it will auto transition to Work in progress.

Esteban Diaz

Hi @Rodriguez, Jhon Ronald , 

Maybe an automation like this could help:

In the IF  statement use an smart value like this one:

{{issue.comments.last.body}}

 

Does it make sense? 

Let me know it worked 😁

Cheers, 

Esteban Diaz

https://www.linkedin.com/in/estebandiaz/