How can we add multiple values in Resolution screen in Jira software

Question

How can we add multiple values in the Resolution screen in Jira Software?

If I select the Carryover value as default(By Post function) I am able to set it, But I couldn't set it on the Resolution screen even though I was selecting other values(Duplicate, Done, Won't do).

Robert Wen_Cprime_ · Accepted Answer

Resolution only allows for a single value to be selected.

Also, it really should be set by post-function, or manually via transition screen.  Doing both gets the finicky behavior you're observing.

Hope this helps.

Sugandha Singh · Accepted Answer

Hello @bharathkumar

If I understand your issue correctly when you set Carryover value as default(By Post function), the resolution is updating for the issue, however, if you are trying to update the resolution using a transition screen, it's not happening.

Please confirm when you are trying using a transition screen, ensure to remove the post-function to set resolution.