Is a deactivated user automatically suspended?

Question

Setup: User#1 is a managed, active user at Company#1. User#1 is also an unmanaged, active user at Company#2. User#1 is now deactivated at Company#1 and as a consequence User#1 is deactivated at Company#2. Then User#1 is re-activated at Comnpany#1.

Question: What is the state of User#1 at Company#2? Is the user stil deactivated? Is the user suspended? Or is the user simply also active?

I am a sys admin at Company#2 and I would like to be sure that User#1 can only access my company data after I explicitly re-grant access.

I tried suspending User#1 at my company. Atlassian replied that the user was suspended but the user interface still has the option to suspend the user.

Any thoughts are appriciated. Thanks.

Jack Brickey · Answer

Hi @Frederik Vindum , sorry for the delay in getting back to you. Well, I do have a number of years under my belt using Atlassian products I am not super experienced with verifying domains. Though I have done this in my companies Jira instances in the past. In your response above, you seem to be conveying two different Jira instances, e.g. company1.atlassian.net and company2.atlassian.net. If this is accurate, then, verifying a user in one instance, will not give that user access to the second instance.

Frederik Vindum · Answer

Hi @Jack Brickey thanks for responding. Maybe I didn't describe it well enough, as I suspect you may be more experienced than myself :-) I'll give it another go:

In the administration module of your Jira instance, you can verify your company's internet domain. When you do that users with your company's domain emailadresses becomes managed users in your Jira instance (Atlassian Administration > Settings > Domains). So Company#1 can verify in their Jira-instance that they own and manage the domain "company1.com", and Company#2 can verify in their Jira-instance that they own and manage the domain "company2.com".

In my case, User#1 has the emailaddress user1@company1.com. User#1 is managed in Company#1's Jira instance. User#1 is a subcontractor to Company#2 and is granted access to Company#2's Jira instance using the user's Company#1 emailaddress. User#1 is now both a managed user at Company#1 and an unmanaged user at Company#2.

When User#1 is terminated at Company#1 the user is deactivated in Company#1's Jira instance. This results automatically in the user being deactivated in Company#2's Jira instance. All is good and as expected.

But what happens to the unmanaged user's access at Company#2 should the managed user at Company#1 be re-activated? Hope all this makes sense :-)

Thanks.

Jack Brickey · Answer

Hi @Frederik Vindum , I am not sure what defines Company 1 & 2 within a Jira instance. A user is associated with a Jira instance and the are either active or inactive for that instance. Maybe "company" is a feature that I have not yet stumbled upon.