30 Day Trial expiring but purchasing in progress

Question

The team is trialing a Jira plugin and we are in the process of purchasing. Trial expires in 6 days. What happens with the plugin if we haven't processed the purchase before trial expires?

Do we lose access plus any data generated?

Do we lose access but retain the data and get it back once purchased?

Do we automatically move to paid version of plugin and get invoiced even though we are in process of purchasing?

Steven Loughlin · Answer

If plugin becomes read only that won't be too bad but I will contact licencing thanks

Steven Loughlin · Answer

We are on an annual cloud subscription. Migrated from server. We pay an invoice

Trudy P Claspill · Answer

Are you on a monthly subscription with credit card information stored in Atlassian Cloud for your subscription? Or are you on a subscription where you receive an invoice and pay the invoice?

I think what happens with an expiring plugin may depend on the plugin itself. I recommend that you contact the plugin vendor directly ASAP.