Hello everyone, I'm setting up a new software project, so I can scrum it. It´s said, that each project comes with the roles "Administrator", "Developer" and "User", but here it only comes with the project roles "Administrator", "Service Desk Customers" and "Service Desk Team". If I use another project template, where I can only kanban, I have the right roles ... What can I do? Do I have to setup the additional roles "Developer/Member", "User" in the software project by itself? And then, how do I configure these roles? Appreciate your help. Best, Tobias

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Setting up a new software project > Project roles missing

Tobias Schlick

Hello everyone,

I'm setting up a new software project, so I can scrum it.

It´s said, that each project comes with the roles "Administrator", "Developer" and "User", but here it only comes with the project roles "Administrator", "Service Desk Customers" and "Service Desk Team".

Anmerkung 2023-08-08 094452.jpg

If I use another project template, where I can only kanban, I have the right roles ...

Anmerkung 2023-08-08 094622.jpg

What can I do?

Do I have to setup the additional roles "Developer/Member", "User" in the software project by itself? And then, how do I configure these roles?

Appreciate your help.

Best, Tobias

Accepted answers

Utkarsh Singh

Hi @Tobias Schlick Welcome to the Atlassian community.

You should expect the Administer, member, and viewer role in a Scrum team-managed project.

From the first screenshot, it seems that you have selected a template from the Jira Service Management product, not the Scrum template from the Jira Software.

Screenshot 2023-08-08 at 1.58.24 PM.png

All comments

Utkarsh Singh

Hi @Tobias Schlick Welcome to the Atlassian community.

You should expect the Administer, member, and viewer role in a Scrum team-managed project.

From the first screenshot, it seems that you have selected a template from the Jira Service Management product, not the Scrum template from the Jira Software.

Screenshot 2023-08-08 at 1.58.24 PM.png

Tobias Schlick

Hello @Utkarsh Singh,

thanks a lot for welcoming me.

I did what your screenshot shows: Software development > Scrum > Select the project type (team-managed, company-managed).

Anmerkung 2023-08-08 113532.jpg

I here selected company-managed and then I get this view ...

Anmerkung 2023-08-08 113355.jpg

If I select team-managed, I see this ...

Anmerkung 2023-08-08 113441.jpg

So, it seems, that if I choose company-managed, I don´t see the developer/member and user role, and have to configure them by miyself, right? If so, what do I have to do now?

Could it be, that Jira was setup incorrectly during the buying process?

Best, Tobias

Tobias Schlick

Hi @Utkarsh Singh

another question is how to setup the project correctly - change to a customer focused organization with different departments involved - with the correct artefacts like components, releases. Do you have any good examples for orientation?

Best, Tobias

Utkarsh Singh

@Tobias Schlick You're welcome. In company-managed projects(where the settings are shared among the projects), you see the project roles that are mentioned here.

In team-managed projects(where most of the settings are local to that project), you get 3 roles by default that are local to the project.

To answer your first question, if you want to continue with the company-managed projects, you need to create roles as mentioned here and then you have to use them in the projects.

Jira is working as expected.

Coming to your second question, I don't have any examples but you can refer to these pages for the steps-

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