Cannot edit pages in imported space

Question

Hi

I have two instances on Confluence Cloud Free.

The first was created for my old business when I discoverd Confluence and I've played around with it and created some good pages in several spaces.  But it got very messy as I was learning...

I started a new business and wanted to create a fresh instance with several spaces now I know what I'm doing so created a new Atlassian id for the new business and a few new spaces to reflect the way I now want to work.

I cut and paste a few pages from old to new as I was reorganising and tidying it up and that's OK.

The problems when I exported spaces from the old instance and imported to the new instance.  The spaces and pages have imported successfully and look identical, however I cannot edit them or add new pages to the imported spaces.

I am the only user and have admin rights on both instances - and I only want me to have access at the moment as I am a solopreneur.

I'm guessing this is a permission issue as the owner of the imported space is me - but Confluence seems to think I am two separate people with the same name - one in each instance.

The page owner (me) shows as "Unlicenced" and the error message is "The user is no longer available for the site - Try again".  If I click on the owner it says "That User Does Not Exist".

I can see the 'new ME' in the new instance but cannot transfer ownership of the space to the 'new me'.

How do I change the owner of the space to ME in the new instance so I can edit the pages and create new ones?

Thanks

Chris

Rodrigo _Elevatic_ · Answer

Hello @[deleted]!

I always find the issue when testing, for me, the key is that my Cloud user, even as an admin, does not have edit permissions, and I need to modify them directly every time.

If you can go to the permissions area and check if your username is "restricted", that could be an indication why you cannot edit the content.

Workarounds for me when this happens are the same as @Marc -Devoteam-, switch to Trial mode, make changes, then revert to Free plan to avoid forgetting and being charged.

Hope this helps!
Rodrigo

Marc -Devoteam- · Answer

Hi @[deleted]

I had the same issue, this is based on the setup of the free tier.

The option you can take:

* On the old issue and add you new Atlassian id
* Temporary change you free license to a Standard option (should be free as you can use a trail) Change all permissions on the imported spaces.

I did option 2.