Best way to import data into a single project in JSM

Marcus Jones

I am currently working on migrating all of our historical data from HappyFox into JSM. I am getting the data from HappyFox via the API. I wanted to ask the community the best way to do this import. These are tickets that will go to a single project. I am considering doing a JSON to CSV conversion, but I also noticed I may be able to import the JSON file so long as the formatting aligns with what Jira is expecting. Has anyone done this before? Does anyone have recommendations on the best way to move forward? We want the ticket information from HappyFox just for historical reference. 

Thanks in advance!

Brant Schroeder

@Marcus Jones You could create a middleman application (Postman) that would take the HappyFox API data (JSON) and push it into Jira using their API (JSON) all you would have to do is map the objects and you could do their migration that way.  You can also translate the information into CSV and then do the load that way as well.  

API information:

• https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#jira-cloud-platform-apis 
• https://docs.atlassian.com/jira-servicedesk/REST/4.15.0/