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Putting time on closed tickets in Tempo

Clare Lawson_pvzs29

Hello,

I have an issue where people are tracking time on closed tickets. How can I turn this off so this doesn't happen again?

Accepted answers

Kian Stack Mumo Systems

@Clare Lawson,

Add the property jira.permission.work.denied to your workflow for the Closed status.

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Thanks,

Kian

All comments

Kian Stack Mumo Systems

@Clare Lawson,

Add the property jira.permission.work.denied to your workflow for the Closed status.

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Thanks,

Kian

Clare Lawson_pvzs29

Thanks. It doesn't seem to work. I added the property to Done Status and can still add Tempo hours.

Susanne Götz _Tempo_

Hi @Clare Lawson

Can you please confirm that the workflow was published after the property was added to the Status.
Without this, the change will not be active.

Best regards,
Susanne

Clare Lawson_pvzs29

I was missing the 'publish workflow' step! Thank you, both.

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