unable to grant access request

Question

When I (admin) tries to add a user to a project, I get notification that they require admin approval. Following this instruction set for granting approval does not work as no access request is found in the 'Access Requests' page. What am I doing wrong?

Justin Armer · Answer

Were a new startup with just a few people. I opened our Jira account so I assume Im the highest level of admin for our organization? We only have 5 projects. Its about as simple an account as it gets I would assume?

I was able to add users to one project but the other projects are requiring admin approval? It says admin notified but as I mentioned, I don't receive any notification?

Clark Everson · Answer

Hi @Justin Armer

Welcome to community!

What level of admin are you? If you are a jira admin, and trying to add users who have no jira access whatsoever, then that would be why. Users need to be site admin to grant new users access. Jira admins can only add users who currently have access to the instance into projects. But in order to grant access your site admin may have further restricted it due to licensing costs.

Best,
Clark