SLA

Question

I need help regarding creating SLA, my requirement is to set the overdue sla based on the due date assigned to the issue, for example i created an issue today and the due date is 10th in that case my overdue sla should set to 3days, how can I achieve that.

Kateryna_v_SaaSJet_ · Answer

Hi @Ayush Lawania

Yes, you can use the SLA Time and Report app for Jira Work Management and Jira Software. The add-on supports both standard and custom fields for SLA goals.

You can create an SLA configuration with SLA goals for the Negotiated date field or based on a Time limit. See the documentation for more details.

With a 30-day trial, you can try it yourself or book a one-to-one live demo where our manager will help you set everything up.

Regards,
Kateryna Vyshnevetska
Product Marketing Manager at SaaSJet

Sayed Bares [ServiceRocket] · Answer

@Ayush Lawania I would suggest reaching out to the vendor's support team. In general, apps should support JWM and Jira Software unless it is stated otherwise!

Ayush Lawania · Answer

Can we use these add-ons for work management and software projects as well?