When I'm sharing my Whiteboard using the URL with anyone, not all the users can see the Witheboard content Steps * Create a new whiteboard * Hit the share button * copy the whiteboard URL * send the URL to different people * the receiver tries to open the whiteboard using the URL * not all the receivers can see my whiteboard content

@Christina Ristevski I have done all of above as well (cookies, restart, etc). I am the owner and creator of our whiteboard. My whiteboard is a white screen, but all other team members can see and work on the content that I created and they can see that I am there since my logo is showing in the top of the screen. Opening in Full Screen is also not working on my end. Sharing settings: General Access Open Anyone in this space When I create a new whiteboard, my original one is showing again, but I can't change it, no toolbar to create sticky notes, Clicking on existing notes doesn't work, etc. When I archive the new whiteboard, my original whiteboard is white again. What is the issue on my end?

Anyone know if there is a bug fix ticket relating to this?

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Can't see the Whiteboard content

Abdelrahman Roshdy

When I'm sharing my Whiteboard using the URL with anyone, not all the users can see the Witheboard content

Steps

Create a new whiteboard
Hit the share button
copy the whiteboard URL
send the URL to different people
the receiver tries to open the whiteboard using the URL
not all the receivers can see my whiteboard content

Accepted answers

All comments

Pierre-Luc Gagné

This is not an answer, it's a complement to the issue, which is very bad.

I did some testing and even with the same account, if I switch to another browser, like on another PC, I don't have access to my whiteboard content.

Ernestine Matjabo

I have the same issue! How can we fix it ?

Christina Ristevski

@Abdelrahman Roshdy @Ernestine Matjabo @Pierre-Luc Gagné is this issue still occurring?

Pierre-Luc Gagné

Everything is fine now on my side. Great addition btw!

Brad Peters

@Christina Ristevski We are seeing same issue, is there any resolution?

Ernestine Matjabo

@Christina Ristevski It never worked, I have stopped using the whiteboard. If you can't share a board the tool is useless.

Tobias Beckendorff-Dulias

Same Problem here.

I noticed a lot of error messages in chrome dev tools, e.g.:

GET https://***.atlassian.net/whiteboard/undefined/healthcheck 404 (Not Found)

WebSocket connection to 'wss://***.atlassian.net/gateway/wss/fps' failed: Invalid frame header

Christian Casariego_8gphj4

I have a similar issue. I created a new whiteboard on my work laptop. I can access the whiteboard from there everytime. However when i change to my private laptop, i only see an empty page (i'm logged in with the same account).

I put both laptops next to each other.

- When i add a shape on my private device (to the empty page), i can immediately see it on my work device (overlays the original content).

- When i add a shape on my work device, nothing happens on my private device.

I also tried different browsers on my private device (Edge, Chrome, Firefox) - always same result.

SCOTT, Jarrard

Having the same issue. It appears to only save locally on a machine and not over the cloud. You can logon to the same account on different machines and it'll be a fresh session on each machine.

It is in "BETA" so I assume this is a bug?

Chris Joy_m1d0ny

Hi there,

Sorry to hear about the issues with Confluence whiteboards. Since these problems can vary greatly, it's best to handle them on a case-by-case basis.

Please head to https://support.atlassian.com/confluence-cloud/ to raise a support ticket.

Thanks for your understanding!

Em Ditchfield

Hi Pierre,

The root cause for this can vary greatly, so we need to handle them on a case-by-case basis.

Please head to https://support.atlassian.com/confluence-cloud/ to raise a support ticket if this problem persists!

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