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Is there a way to automatically add a Label for a created JIRA issue?

Johnson Wang

I've setup a Zapier integration so that any new alerts in PagerDuty will create a new issue in JIRA for our Ops team to see.

Is there any way to automatically add a Label to these newly created JIRA issues? So the workflow might look like:

PagerDuty alert > new JIRA issue created > the "PD-Alert" Label is automatically added to the JIRA issue

Is this possible at all?

Accepted answers

All comments

Rodrigo Rosa

Hi Johnson,

JIRA does not have a built-in feature for that, but I believe you should be able to achieve this with a custom script using the Script Runner plugin.

I've found a script to add labels automatically. Maybe you can customize that script.

https://answers.atlassian.com/questions/56290/auto-assign-labels-based-on-the-user-group

Hope this helps

Johnson Wang

@Rodrigo Sogari [Atlassian] Thanks for the very quick reply – much appreciated.

Script Runner looks promising but it does not run on Cloud instances. Bummer. Do you have any other suggestions?

somashekhar

@Rodrigo Sogari [Atlassian] HI

How to add 'Labels' automatically on Transition/State change ( i.e changing the bug status (Ex) to 'Open' to 'close' state.Does JIRA support for this.

Please Comment.
Thanks

Ole Kristian Brattli

Solved this without expensive plugins for Jira enterprise V7.4.2:

1 Edit the workflow->"create transition" to add a post function to the create step.

2 (for some reason you cant edit label as a field directly) so add your label-name to a tmp custom field that is a text string.

3 add another post function that copied this field to the labels field

4 clear the tmp custom field value.

abhijit roy

*This is a fix for Jira Service Desk*

I was able to solve this with a simple non workflow related workaround

Project Settings -> Request types- >Edit the request you want to add labels to -> Add a "Hidden" labels field with the label you need in "Preset value". This will ensure that when the issue is created, the label automatically gets added to a issue of that type.

Chris Cooke_gd9npp

ScriptRunner is available on Cloud these days!
Marketplace Link Here

TZR

Use Jira Automation plugin, the Lite (free) version should work.

Trigger: Issue Created
Condition: Your JQL condition
Action: Issue Edit
- Select the Labels field and add in the required label(s)

Pros:

working for Jira v7.10
easy configuration/maintenance
no scripting involved

Cons:

update is done after an event trigger
- this means you have to refresh the page for the update to reflect on the issue if the Trigger is a workflow transition event
actor is a fixed user (i.e. the user that update the change is always the same Jira user for each automation, it cannot be the logged in user or reporter etc.)

Ian Ang

Thanks! This works

Spyder McHenry

This is an excellent answer! Though, can you think of a way to filter this on an issue created by email? Meaning, if you only want to auto-label issues created by email...

Jim Cork

Good solution that doesn't require hacks.

Jim Cork

Jira Automation lite plugin should be able to solve this.

Maitrey Patel

This addon allows only 3 rules per project.

Joffrey_Hamman

With Scriptrunner, you can add this custom script post-function on the transition Create:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.label.LabelManager

def user = ComponentAccessor.jiraAuthenticationContext?.getLoggedInUser()

def labelManager = ComponentAccessor.getComponent(LabelManager)
labelManager.addLabel(user,issue.id, "Your label here", false)

ArowinLifeDirect

I just set this up on our site with "Project automation" (which I think is now just built into Jira?)

For us I wanted a way to add "to-groom" to all new cases. I ended up with

When: Issue created
If: Issue matches JQL "(labels is EMPTY OR (labels != "to-groom" AND labels != "groomed")) AND status != Resolved AND status != Closed"
Then: Edit issue fields: Labels SET "to-groom"

Sai sampath Bharadwaj garikipati_h0j419

Can you please let us know the steps creating label-name to tmp custom field in Jira workflow post functions.

AlexV_chh6t0

He just did. I read the post, and created exactly what Ole outlined in less than 5 minutes.

Now, having to do these steps without an ability to directly append a label is undelightful.

Kamran786

After request types i did not get what exactly is edit request as currently i have two options one is edit field and edit group. Can you kindly help m here

AlexV_chh6t0

So - 5 years later. Lets bump this.

The question is "why not?". We shouldn't need script runner or direct sql quries which are not even available in the cloud version.

As it stands now, the workflow is to set a label on another field, then copy it to the field i want. It's not very delightful, and it wipes out all of the labels in the process.

Ole K. Brattli

Supporting AlexV in this!

About to embark on the cloud-version of this adventure after migrating our stuff to cloud and having to recreate this. Fully expecting it to be at least as "undelightful" still

David Thomas_rceovm

no delights I wish for a better solution too

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