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I am not able to see Client status and client reporter field in ticket

Gayathri Raj

In service management can't see the client status and client reporter field in the ticket. Is there any setting to enable it?

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Sebastian Krzewiński

Hi @Gayathri Raj

Are you working as a agent in JSM?

Gayathri Raj

Yes am user(agent) role in JSm

Ste Wright

Hi @Gayathri Raj

Could you provide a screenshot of what you're seeing in the Agent view?

Ste

Gayathri Raj

Hi @Ste Wright

Above have Screenshot for Ticket creation in JSM. I am using free trial Jira, Maybe that cause unable to see those fields.

Ste Wright

Hi @Gayathri Raj

Status and Reporter are visible on these screenshots - what are the customer values for this?

Could you show what's shown on the customer screen for comparison?

Ste

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