nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Titles created for first time

How to customize the titles of the requests when they are created for the first time?

Captura de pantalla 2023-08-03 a la(s) 17.33.00.png

Accepted answers

Megan Moulton_v06gx8

@Armando Rondon There are some ways to handle this:

Set the summary field in the request type to "use present value and hide from the portal"
Or use an automation to change the summary after creation. Here's a sample:

All comments

Megan Moulton_v06gx8

@Armando Rondon There are some ways to handle this:

Set the summary field in the request type to "use present value and hide from the portal"
Or use an automation to change the summary after creation. Here's a sample:

thanks...

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