Which product supports automatic issue creation from e-mail sent by a client?

Question

In case of a manual update on an issue executed by a support team member the client should be automatically notified by e-mail form without JIRA.

Support of max 3 support team users is sufficient.

Sven Montijn · Answer

Hi Joseph, thanks again. Does this it also hold for a custom email domain? We like to use our own/existing e-mail address (support@twiki-solutions.com) for both automatic issue creation (incoming) and updates on those issues (outgoing). And if so, is it supported by the free version or not?

Kindest, Sven Montijn

Sven Montijn · Answer

Hi Joseph, thanks again. Does this it also hold for a custom email domain? We like to use our own/existing e-mail address (support@twiki-solutions.com) for both automatic issue creation (incoming) and updates on those issues (outgoing). And if so, is it supported by the free version or not?

Kindest, Sven Montijn

Joseph Chung Yin · Answer

@Sven Montijn -

It is all out of the box for JSM, you don't need any additional add-on to give you what you are asking for.

Best, Joseph