How to get issue link using lookup issue?

Question

I'm working on automation to send notifications via slack for unassigned tickets.

The default is {{#lookupIssues}} * {{key}} {{/}} which gives me the ticket number alone. I want to include the ticket/issue link. Is that possible?

gpadayogdog · Answer

Hi Kris,

Appreciate your reply but unfortunately, those didn't work.

-Glen

Kris Dewachter · Answer

Hi @gpadayogdog ,

Can you check if any of these smartvalues work for you :

* {{issue.url}} - Returns the URL of the issue.
* {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

Best regards,

Kris