Please assist with creating a Jira ticket using Jira Rest API and assign a user to the ticket.

Question

Good day

I am trying to create Jira tickets using JIRA REST API. I would like to assign a user using a username("assignee":{"name":"charlie"}) not the user account ID

("accountId": "5b10ac8d82e05b22cc7d4ef5").

How can i achieve this ?

Which url do we use to achieve this, because I see the link is different when assigning an issue?

check this link and the image on the Assign an issue to a user part

https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/

Marc -Devoteam- · Answer

HI @Magdeline Mabusela

See my answer below.

The mention of accountId in your question tells me you are using Cloud or are you on server?

You can't use the API's from server to cloud, cloud only works with accountId

Jira Server (EOL 02/2024) or DC are self hosted solutions.

Magdeline Mabusela · Answer

For the Jira server how do you assign the ticket to the username?

Which url do you use?

Marc -Devoteam- · Answer

Hi @Magdeline Mabusela

The link you are using for the example is for Jira server.

I think you are on Cloud. within cloud based on Atlassian security policy, you can only use the accountId

Issue creation via Cloud Rest API.

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-posthttps://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post