Create a List of Approver using Select List (single choice)

Question

I have created a list of approvers using a select list (single choice) to cater to our users using Slack which easy for our team to create a request and have limited choices on the approver's list.

My problem is that the approver never got an email notification to approve the request.

marvene · Answer

I cannot use this in Slack. It does not choose the approvers based on the filter.

Rilwan Ahmed · Answer

Hi @marvene ,

You should create Approvers custom field of type User Picker (single user). After creating, you need to create field context and add user filtering.

Follow below steps:

* Create a group on user management and add the users that you want customers to be able to select.
* Create a custom field "User Picker (single user)".
* Add the field to the necessary screen.
* Back to the custom fields' page, on the right side of the field you have just created, click on 
 > "Contexts and default value"
* Click on Edit User Filtering.
* Check the box "Enable group or project role filtering", then on "Add filters" select "Group" and the group you created.
* Click on Add and then Save.

Please note: You can create different contexts for different projects.