I am trying to find a solution for the following issue. We use Jira to track feature requests for engineering and Salesforce for all sales related work. Right now, we ask sales to add a feature request summary to a customer SF field (opportunity) and that creates a jira story. The problem are:
1. many times these are duplicates but sales doesn't know this so we manually need to look through them and if they are dupes, close them and only add another customer name to the original story so we can track how many customers want this feature.
2. since we have no integration, there is no way to track jira tickets status in SF.
In the ideal works I would like the following flow.
a. sales person add's summary for feature request (say "file locking") basically some keywords we agree on
b. in sf they can now magically see if there is a jira story for this already. If there is, they simply mention that in the opportunity and they are done
c. if they want to create a new story, they can do this from salesforce rather than the way we do this now (which involves a google form and a salesforce generated url to populate the form with customer information)
