Change the number of automatic tickets so as not to disrupt the normal queue

Governança de TI

Hello guys, i need your help please 

i already have a project HR with an automation of tickets openeds for routin tasks 

At the moment, tickets are opening automatically and taking the default sequence of hr-500, 501 and so on

Would it be possible to make the automatic calls take a different number from the calls opened manually on a daily basis

Kris Dewachter

Hi @Governança de TI ,

No, I don't think this is possible. The sequence of numbering can not be changed.

The only way to have a different sequence would be to create a separate Jira project for the automatic tickets.

May I ask what the purpose would be for the different numbering ?

Best regards,

Kris