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Can't see some issues in my backlog

Laura Toby

I am working on a company-managed project and created a scrum board.

I can see some issues but not others in my backlog (roughly 30 out of 95 missing). I have checked my filter and all seem to be appearing there: I have set the filter to display all issues in a certain fix version.

I can see there seem to be various issues causing this, but I am not sure what else to check? To my knowledge, all issues are following the same workflow, In one case, one issue is appearing fine but its clone (which I believe has all the same field settings bar a label) does not appear.

I've checked my columns and haven't any issues with an Unmapped status

Thanks for any advice,

Laura

Accepted answers

Trudy P Claspill

Hello @Laura Toby

Welcome to the Atlassian community.

Can you share the board filter with us?

Can you share a screen image showing details of an issue that you think should show but does not?

What are the issue types of the missing issues?

What are the statuses of the missing issues?

All comments

Trudy P Claspill

Hello @Laura Toby

Welcome to the Atlassian community.

Can you share the board filter with us?

Can you share a screen image showing details of an issue that you think should show but does not?

What are the issue types of the missing issues?

What are the statuses of the missing issues?

Laura Toby

Thanks for the quick reply. So I just noticed that the missing issues are set to status; Closed, but some other Closed items do appear....The closed items are showing in my filter.

My filter is:
Filter Queryproject = PROJ AND fixVersion = "EAG Service Development (DOS 2023)" ORDER BY Rank ASC

Laura Toby

813 closed but appearing.png

This issue is closed but appears on my board, It has 2 fix versions but I only have one in my filter.

Proj 910 closed and not showing.png

This issue is also closed and does not appear in my backlog.
Both issues are the same issue type in my project.

Trudy P Claspill

First, when talking about Scrum Jira has 3 types of Sprints:

Completed Sprints - sprints that have been started and Completed

Active sprints - sprints that have been Started but not Completed

Future/Planned sprints - sprints that have been created within a "board" but have not been started

For a Scrum "board" you will have a Board view that shows you the issues that are in currently Active Sprints only. This will show the issues in all Statuses that are mapped to columns on your board.

You will also have a Backlog view. On the Backlog view you see

1. all the issues in currently Active sprints (with the issues grouped by Sprint) in all statuses that are mapped to columns on your board

2. all issues that are in a Future sprint (with the issues group by Sprint) where the issues are in statuses mapped to the columns of your board excluding the statuses mapped to the right-most board column.

3. all the issues that are not in either an Active or Future sprint where the issues are in statuses mapped to the columns of your board excluding the statuses mapped to the right-most board column. These issues appear in one large group labeled "Backlog" on the Backlog view below the Sprint groups.

Regarding the exclusion noted in 2 and 3, issues in statuses mapped to the right-most column of your board are considered "done" in Scrum. Since they are "done" there will be no work executed on them in future sprints, so there is no need to display them in the Backlog view. The purpose of the Backlog view is to show you issues which still need work so that those issues can be added to sprints, and to show you the issues in the current Active Sprints.

For the Fix Version of your filter because Fix Version can have multiple values your filter will show you issues that have at least the specified Fix Version. If there are other versions specified in that field in addition to the specified value, those issues will be displayed.

It should be noted when doing a comparison to a selection list type of field such as Fix Version, the comparison can be done only if there is at least one value in the field. If the field has no value at all, the comparison cannot be executed and issues where the field is empty will be excluded from the results. So, if you want to include issues that have absolutely no Fix Version also you need to adjust your filter thus:

AND (fixVersion = "EAG Service Development (DOS 2023)" or fixVersion is empty)

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