Disable "User has joined your Jira Service Management"

Question

Hi all,

since 2 month we are receiving notification mails like:

"XY has joined your Jira Service Management". We didnt get them the month before. We invite the users without role, and they log in via there Microsoft account. Where can I disable the notifications?

many thanks in advance!

Susann Petzold · Answer

Hello,
this doesn't really help. I can't tell why we have these problems now. I mean, it's not about the notification when someone commented an inicdent or something like that.

It's about the notification sent to all site administrators when a new customer (from our own domain) joins.

Emily _ DevSamurai · Answer

Hi @Susann Petzold

For notification Settings, there are some docs you can try: Jira Notification
I have fixed mine based on these docs.

Hope this helps!