Plantuml extension not working

Question

Hi Team,
I created one doc with some design using plantuml extension. Few days back it was working and now its not, I have been trying since yesterday, my whole work seems to have lost. Please help here

The error that I get is 
`Error loading the extension!` 
Even in editing the doc I dont get the edit option for the design part where I used plantuml extension

Marc -Devoteam- · Answer

@nibansal

The app can be used as a trail and that's free.

You are on Cloud so this is your only option (or contact Atlassian Support), in cloud you can't have DB access.

nibansal · Answer

Hi @Marc -Devoteam-

The admin has to repurchase the plugin to get the data which wont be free, if somehow I can get the data from db that will be better

Marc -Devoteam- · Answer

Hi @nibansal

It still saved in the backend and the vendor or in the db at Atlassian.

You would need temporary enable the app to get to the data.

I would ask your admin to to this. Make an appointment together when. If then enables the app you are able to get the data and the app can be disabled again.