Using Jira automation to open a link in a new tab

Question

Has anyone found a way in Jira automation to automatically open a specific URL in a new tab based on the selection of a value in a custom field?

Basically, when a user chooses value "UX" in a custom field called "Support Needed", I want the direct URL to that project's JWM form to pop-up in a separate tab. I don't want an issue to be automatically created.

Sushant Dua_qg7f35 · Answer

Following up if you got any solution for this ?

Brian Karp_by9l1n · Answer

Sorry - to clarify, it can be after the issue is created. The trigger can be issue created or issue updated, but the action is I want this URL to open automatically in a new tab.

Dan Tombs · Answer

Hi @Brian Karp

If I have understood you correctly then no this can't be done. The automation engine requires triggers based off of issues. If you want something to happen before the issue is even created you'd need something more like scriptrunner that would be able to read what is on the browser page and adapt the screen accordingly.