Implementing a condition to prevent a status transition to done

Question

Hey,

I need a condition in my workflow to prevent issue to be transitioned to done if 2 customfields has specific value.

customfield_10457 = "Nein" and customfield_10458 != EMPTY

We are using Scriptrunner and I guess I have to use this for this use case (Script Condition with Jira Expression) but I have no idea to start with :-)

I'm glad to get any help.

Cheers,

Thies

Bobby Bailey · Answer

Hi @Thies Uhlenbruch

To prevent a user from starting a transition, you want to use a ScriptRunner condition.

As you have noted, you will need to write an Expression, the documentation for which can be found here: Jira Expressions.

The expression you want will look like this:

issue.customfield_10457 == null || issue.customfield_10457.value != "Nein" || issue.customfield_10458 != null

To break down what we are doing here, the Query checks to see if the dropdown is null (empty), if it is, we return true and allow the transition, if not we fail that check and move on to the next.

The next check checks to see if the option that is selected in the dropdown is not "Nein". If it isn't (I.E., its "Ja") then this returns true and allows the transition, otherwise, it fails and moves on to the next check.

By the time we have gotten to the last check, we know that the dropdown is populated, and we know that the option selected is "Nein". Therefore, we can check the other custom field to see if it is populated. If it is, we return true and allow the transition, if it is not we fail this and therefore all checks and return false, knowing:

We have an option selected, its "Nein" and the other custom field is empty.

When you are writing these logic statements, you can see what information you can extract from the issue using this Jira Expressions Type Reference. Here you will see how I accessed the data and what else you can use.

Hope this helps! Please let me know how you get on!

Frederik Vantroys · Answer

Maybe you can solve it by leaving the workflow as is and make an automation rule ?

- when : transition to done

- if field1 =nein and field2 = empty

...

transition to previous state

send message: can't set to done

Of course the item will have been set to done and back to in progress

Thies Uhlenbruch · Answer

Hi @Frederik Vantroys

thanks for your help but that doesn't meet my requirements. It's a little bit more complex .... to make it clearer:

The customfield _10457 has two Options ("Ja", "Nein") or can be left EMPTY

The customfield _10458 must be != EMPTY if the customfield_10457 is set to "Nein"

Cheers,

Thies