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automatic assignment of subtask

Anne Menninger

Hello,

I have created an automation rule for automatic assignment of components and custom fields. The rule ran for a month without any problems and now it does not work for the subtasks.

I have tried different rules but none of them works. Maybe someone can help me?

These are the options that I tried and used to work:

Accepted answers

Tomáš Vlach_z6iizm

Hello, @Anne Menninger

could you please describe a little more what are you trying to achieve?

Thanks,

Tom

All comments

Jens Schumacher - Released_so

Can you share the rule execution audit log? Are there any error messages in the log?

Tomáš Vlach_z6iizm

Hello, @Anne Menninger

could you please describe a little more what are you trying to achieve?

Thanks,

Tom

Anne Menninger

Hey @Tomáš Vlach

In our company we have implemented our company structures as Costum Fields (Product Main Phase,...) and Status. A status corresponds to a specific Costum Field in order to get the assignment on the Advanced Roadmap. The automation rule should automatically apply the Costum Fields to the Task and Subtask when changes occur. This works on Task level without any problems, on Subtask level the Issue does not recognize the trigger anymore and doesn't perform any actions.

Anne Menninger

Tomáš Vlach_z6iizm

Did you try anything like this?

The first one IF, Else condition with the condition tha the Issue Type of the current issue is Task.

Then inside of that IF you put 2 For Each branch rules - one for the current issue and the other one for the subtask, then just put the action under the branch and copy to the other branch.

I hope this does what you are trying to achieve if not, please let me know what action should perform and when.

Tom

Anne Menninger

yes, our rule looks the same:

I have also tried your suggestion for safety, this also doesn't work.

kind regards
Anne

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