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How to set automatically issue custom field "Team" base on Reporter Team

Ricardo Pérez_f8htm5

Hello everyone,

I am trying currently to create an automation rule to set the custom field "Team" of the new issue base on the "Reporter" field. I want that the Team of the Reporter is copied in the new issue.

Currently I am doing this: {"fields": {"Team": {"id": "{{reporter.fields.team}}"}}}

But is not working on my rule.

Anyone have an idea how can I do it?

Thank you in advance!

Accepted answers

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Taha El Majidi_m72glw

Hi @Ricardo Pérez

Where did you store the information about the user's Team ?

Thanks,

Trudy P Claspill

Hello @Ricardo Pérez

The tags on your post indicate you are using the Free subscription of the product.

Are you trying to set the built in "Team" field, or did you create your own custom field named "Team"?

The built in Team field can be used only with the values created for Shared Teams under the Plans menu option. That menu option is available only when you have the Advanced Roadmaps functionality which itself is available only for Premium/Enterprise subscriptions to the Jira Software product.

For more information on AR Teams refer to:

https://support.atlassian.com/jira-software-cloud/docs/manage-teams-in-your-advanced-roadmaps-plan/

The Teams that can be created under the Teams menu can't be used in the built in Team field.

For more information on these teams refer to:

https://support.atlassian.com/atlassian-account/docs/what-is-an-atlassian-team/

There are changes planned that will bring some unification to the teams under the Teams menu and the teams available through Advanced Roadmaps. For more information on that refer to:

https://community.atlassian.com/t5/Advanced-Roadmaps-articles/Teams-in-Advanced-Roadmaps-What-s-changing-and-what-you-need-to/ba-p/2259096

Taha El Majidi_m72glw

Hi @Trudy P Claspill

I think your msg was for @Ricardo Pérez

Taha

Trudy P Claspill

Oops! Thank you Taha.

Ricardo Pérez_f8htm5

Hey Trudy,

thanks for your answer. I am using privatly the free version.

My question was actually related to the version I am using at work. We have paid version using plans. Here is Team a custom field. Now I would like via rules to figure out which is the corresponding reporter team and set it automatically.

Thanks you in advance!

Ricardo

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