How to create a custom resolution screen?

Question

After moving an issue to the done statues, it is possible to update the resolution using a the simple resolution screen that I think is just a default screen. It gives resolution options like "Fixed," "Won't Fix," "Duplicate," etc. Is there a way to make custom resolutions? We've looked around in our portal but haven't been able to figure it out. Any suggestions would be great. Thank you!

Ste Wright · Answer

Hi @[deleted]

Yes - for any Project which doesn't use all the resolutions, the transition properties are needed.

You should enter the IDs without spaces in the transition properties.

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To give an example of how to do this:

* Go to Settings > Issues
* Select Workflows from the left-hand menu
* Locate your Workflow, and edit it
* Next, select the transition to "Done" - this might be a single arrow from another status, or the "All" arrow if using an open workflow approach
* From the pop-up box, select Properties
* Enter..* Property Key = jira.field.resolution.include
* Property Value = 10000,10001,10002

* Publish the Workflow

Ste

unknown · Answer

Hi @Ste Wright - to confirm we need to do the following:

1. In the Resolutions section we need to add the custom resolutions that we want to have

2. In each workflow you need to add transition properties for including and excluding certain resolutions depending on the project

3. Publish the workflows

Does that essentially sum up what we are supposed to do? Also, after doing the jira.field.resolution.include should there be spaces between the commas?

We haven't been able to get this to work quite yet so I wanted to be sure we were following all necessary steps. Please let me know if it seems like we're missing something. Thanks!

Ste Wright · Answer

Hi @[deleted]

Yes, if you add a resolution and do nothing else, everyone will receive the full list.

You'd need to limit resolutions per Workflow to show a smaller list for other Projects - you can do this using transition properties. These are:

* jira.field.resolution.include
* jira.field.resolution.exclude

For more information, see this help page

If you need more guidance on how to modify a Workflow in this manner, let us know!

Ste