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Anonymous access to a specific project

DJ Adamski_0wv97b

We are trying to create a project where we can place all of our bugs and work arounds as we find them in the software. Already created a rule to copy from the other projects into this new project. We would like to make this anonymous access to this project, which seems to be working, but nothing shows up. I have gone into the project | permissions, and have under browse projects enabled the Server Project Customer - Portal Access. I have also in the permission schemes for that issue, to allow the browse projects and selected the Public. Jira Cloud Standard.

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Kris Dewachter

Hi @DJ Adamski ,

Do I understand correctly, that you want to make all issues in the project, visible to the anonymous customers in the portal?

Since it's anonymous, and does not require a login, this is not possible.

Best regards,

Kris

DJ Adamski_0wv97b

I have it so they have to create an account. It doesn't look like it pulls a license. I have read in numerous places that this should be possible.

Kris Dewachter

Customers of the portal don't need a license.

How are those issues created ? Who is the reporter of those issues ?

DJ Adamski_0wv97b

Issues are created under a different project, and automation rules clones them over. Reporter is as the person how make the original ticket in the other project.

Ste Wright

Hi @DJ Adamski

That's not how this works - you're mixing up two different settings:

Customer access (i.e no licence required) gives a user access to the JSM Customer Portal only, and any issues they're allowed to view - but not any Project from an internal perspective. You'll need either a license to do this, or use Anonymous Access correctly
Anonymous access effectively makes your Jira instance public, so anyone can see the Project and its associated Issues

I'd be careful with anonymous access, as it'll effectively make the Project available to anyone on the web at that point.

See more on how to use anonymous access on this help page: https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/

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If the users are JSM Customers, you could put the bugs/workarounds into a Confluence Space, and make this Space a part of the customer-facing Knowledge Base?

See more on how to do this here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

Ste

Donald Adamski

If i enable the browse projects for public access, i then get this error.

we are paying for service management.

Ste Wright

Hi @Donald Adamski

I think the error is pretty clear - you can't make a JSM Project visible to everyone, as the internal view is for Agents only.

You'll need to copy your Bugs, etc into a Jira Software or Jira Work Management project - then make that anonymously accessible.

Ste

Donald Adamski

Is there some page I can't find to make Jira Software have anonymous access to a project. Every time I think I have it, I paste the URL to an incognito tab and it just takes me back to the Jira service desk portal. I simply need something to display public a list of issues, how to resolve it or the work around without having to chick in 50 different spots. This is beyond convoluted.

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