We assign our external clients to a Customer account. A few customers have tried the "share with no one" option and been surprised to see all of their Jira users notified. I see some discussions here and it seems that the way around this is to assign all of our client team users to an individual Customer account. That will not work for us.
Instead, I plan to set up a new Customer account for the same client and only add a couple of users to it. That way, sensitive tickets will be shared with just 2-3 people who should see them.
Ideally, we would like to hide the "Share with no one" option. Is that possible?
Thank you,
Julie Miller
