Claiming some accounts in the Admin site

Question

Hello,

We are trying to claim some Accounts but we can't click on "Claim accounts you add to a CSV file for a domain" as it is explained in the methodology (https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/).

Is it normal ?

There is a video in the following link : https://wetransfer.com/downloads/c6f2334788fb24401147dda83953f70820230728125804/1bcbc76633f01b28db0c8cb12460699a20230728125831/d393a9?trk=TRN_TDL_01&utm_campaign=TRN_TDL_01&utm_medium=email&utm_source=sendgrid

Thank you in advance.

Regards,

El Habib

elhabib.damani · Answer

Hello,

Please do you have any idea ? :)

Thank you in advance ^^

elhabib.damani · Answer

In fact, we don't know what will happen if we click on "Next".

It is not described in the methodology.

We don't want to risk claiming the 3000 accounts for example.

Utkarsh Singh · Answer

Hi @elhabib.damani

What options do you get when you click Next on this screen-