Configuring Incoming e-mail I need create user with Jira license

Question

Hi,

I have Cloud versión and I'm configuring mail handlers but I have a problem because I don't want create user when an user reports an issue, because this is a JIRA License. I have thousand the users but if the user is not report can not show the issues updates.  Any solution ?.

Regards.

davy · Answer

With a default reporter that is indeed not possible to receive updates.
To receive notification updates, the initial reporter must have Jira application access and will consume a Jira license.

(note: Jira Service Desk supports such a setup https://confluence.atlassian.com/display/AOD/Managing+customers )

Cesar Salvado · Answer

But how could notifiy the initial reporter when the issue is closed or the status has changed?.

Regards.

davy · Answer

Hi Cesar,

Use the Default Reporter option in the mail handlers.

With a Default Reporter the sender of the message does not need an Jira account to create issues.

More information about the Default reporter can be found at
https://confluence.atlassian.com/display/AOD/Creating+Issues+and+Comments+from+Email