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Why user that is linked to JSM project, cannot access it?

Wojciech Sajan_m1v8i9

I’ve created a user that is meant to be an organization admin, and have access to the entire space. My personal account was removed from the org-admin group.

Next, I’ve assigned the correct users to our Service Desk project. What I do not understand is why those users have no access to the “Service Management”, and why my personal account still does.

Is it somehow license related?

Can you please help me understand why it does work like that?

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For user 1 (not organization admin) - it’s ‘you don’t have any service projects', or ‘error 1560FW1’ when trying to open link from JSM.

For user 2 (org-admin) - I’m redirected to JSM settings, clicking ‘back to the project’ results with page reloading twice and redirecting me back to /settings/details.

I see those users as active, both with “Last active Jul 28, 2023”.

Accepted answers

Wojciech Sajan_m1v8i9

After regaining access, you need add them under plugins/servlet/project-config/*/people

All comments

Dan Breyen

Hi @Wojciech Sajan welcome to the community. If you have licensing questions, I would suggest contacting Atlassian support at support.atlassian.com. Click the contact link in the upper right and in the drop down there should be a choice about billing and licensing. They can assist you with your question.