Just starting to test service management. Sending an email to the related project email address creates a ticket and sent out a confirmation via email, that the ticket is created. I also turned on all the notifications in project settings but JIRA is not sending and email to the customer / creator of the ticket when a comment is added in JIRA or the ticket is closed, although all the notifications has been turned on.
I send out a test email for new comments from the notification area configuration and this works.
Any suggestions where to look or why no emails are send for comments?
