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Confluence - Gliffy Flowchart - Linking Multiple Flowcharts

brandon.torvick

Greetings,

If this isn't the correct forum to post this question, please let me know... I am extremely new to both Confluence and Gliffy. Thanks in advance!

Issue: I am am creating a workflow diagram in Confluence using Gliffy. What I am trying to figure out, is how do I take an object in this diagram and have it link to another diagram?

Outcome: What I would like to see happen, is that the users reviewing the Confluence document can click on an object in a workflow and have it open another workflow. I don't want branches of workflows in one document.

Any suggestions on where I am going wrong?

Thanks --

Accepted answers

All comments

Samie Delebo - Your Gal at Gliffy

Great news, @brandon.torvick , you're in the perfect place to ask this sort of question.

All Gliffy diagrams are stored as attachments on the page, so you can link from one object/shape/text in your diagram to another diagram by clicking link button in the navigation up top while a shape is selected or text is highlighted:

Screenshot 2023-07-27 at 4.38.23 PM.png

From there, you can either search for your diagram by name in the "Search" panel or select "Attachments" and chose from diagrams in the same space.

Let me know if you need more direction!

Samie

brandon.torvick

Thank for the guidance, Samie.

As convenient as it sounds, I tried to do this yesterday by linking another Gliffy diagram to an object in my "primary" diagram, but I'm not noting what I think should be the anticipated results.

After I insert a document, I have the option to Go | Edit | Unlink, which looks promising.

Gliffy 1.PNG

However, when I click the Go link, it opens up the Attachments page and there's a black box that says "We can't preview this file. You'll have to download the file to view it."

I click the download link and it gives me a file with no association type for me to review or do anything with it.

Gliffy 3.PNG

It's obviously user error on my part, I'm just having a hard time wrapping my head around how Gliffy works!

Thanks.

-Brandon

Samie Delebo - Your Gal at Gliffy

Thanks so much for all the detail, @brandon.torvick !! That's definitely not the ideal experience, but I am getting things to work on my side of things, so let me be a bit more specific.

I quickly created a diagram on a different page and called it "flowchart example" (original, I know). In order to have the link launch into the diagram viewer, you'll want to find the attachment option that includes the little Gliffy arrow icon. In this case that's the bottom one.

Screenshot 2023-07-28 at 11.09.51 AM.png

Using that option, when I click on the shape linked in my diagram, it launches me into the Gliffy viewer, a fullscreen version of the Flowchart Example diagram with /gliffy-confluence-fullscreen-viewer-launcher? as part of the URL.

If this still doesn't work for you, would you mind emailing our support team at support@gliffy.com so they can get some more details and help you trouble-shoot further?

I also have a workaround for you. Instead of trying to search for the diagram you want to link to, open that diagram in the Gliffy viewer. You can do that by clicking the "fullscreen" button on the upper right of the diagram on your Confluence page:

Screenshot 2023-07-28 at 11.14.12 AM.png

This should launch the viewer, again with something like /gliffy-confluence-fullscreen-viewer in the URL. You can copy that entire link and use that in the "web link" option of the link modal:

Screenshot 2023-07-28 at 11.16.27 AM.png

Please let me know how it goes!!!

brandon.torvick

Thanks for working with me, Samie! The additional writeup has been very helpful.

I was trying to append the diagram using the attachments section. On my setup, I did not have any icons (arrow icon, for example) in my attachments. As a result of your input, I used the search option and there it was! I could attach and view the diagram in a viewer!

Here's my follow-up to this... I am now wondering if I have been asking for help on something that I have done a poor job of communicating on what I am ultimately trying to do.

My *hope* was to have my attached diagram(s) function as an interactive workflow. Meaning users can click an object in the primary workflow sheet, which opens another diagram, that they can then click on an object to open a resource (such as Confluence web page).

Is this possible?

Thank you.

-Brandon

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