Unable to integrate github

Question

Hey guys!

Having a problem with github integration.

Installation goes smooth, but when I click 'Get Started' the page tries to load github stuff but then shows this ambigious error:

I tried digging a little into networking activity and found request that fails with 403

What has been already tried:

- Permissions checked, and granted org adming and jira product admin

- Reinstalling application

- Installing from github side (ends up with same 403 error)

What could be the case and what I might've missed?

Diana_Architect_ZigiWave · Answer

@Vaibhav Revankar thanks for the update on the thread!

Syed Majid Hassan -Exalate- · Answer

That is a bit weird. I will follow the thread to see what the resolution is provided by Atlassian.

Thanks

Vaibhav Revankar · Answer

A support ticket was opened for this.

Took access to the site and provided my account with the same privileges and permissions as Artem.

Logged in and access the GitHub for JIRA from "Apps" > "Manage your Apps" > Expand "GitHub for JIRA" from the list of apps > Click "Configure".

I was able to view the Github for JIRA configuration page and "Connect to GitHub Organization" button.

The permissions were fine with Artem's account as well. The initial attempt was probably made immediately after the app was installed and there was some delay in the app config to load which could have caused the error.

In the next attempt Artem tried launching https://<atlassiansitename>.atlassian.net/plugins/servlet/ac/com.github.integration.production/github-post-install-page and the page loaded successfully.