Assets disappears from the Jira Service Mgmt ribbon bar from time to time. Anyone know why?

Question

Assets disappears from my ribbon bar occasionally.  Anyone know why this happens?  We use this for our asset mgmt / CMDB and would like to rely on this for our accurate reference but lately, since the upgrade from Insight, it's been spotty.

Thanks,

Andre

Joseph Chung Yin · Answer

@andre patkos -

Great.  Glad to help.  If you find my suggestion also help you, please click on "Accept answer" when you have a chance, so others with similar questions will see this ask as an answered one.

Best, Joseph

andre patkos · Answer

Hi Joseph,

Thanks for your reply.  I think we have it sorted.  Our Premium license had lapsed and reverted to Standard which disables access.  Lesson learned.

Thanks again,

Andre

Joseph Chung Yin · Answer

@andre patkos -

This is odd where Assets option missing from the ribbon bar.  The only thing I know that if a user shrinks his/her browser window size (instead of full screen) to something smaller, the ribbons bar will automatically adjust the display.  If you don't see the Assets option, check the "More" option dropdown where you will see the Assets option.

If this was not the case for you where your didn't change the browser screen size, then I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.