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reactivated account not getting email notification

srinivasan.ramachand

My email account was initially blocked by the company. After few months, I rejoined the same company. Then, my same email account is reactivated. With the same email account, I am able to access Jira, driving the tickets towards to closure etc. However, if any of the tickets assigned by someone or if user updates his/her response in my tickets, I didn't get any email notification unless I login to Jira and walk through my tickets.

Please help me to enable the email notification.

Note : There is no settings changed during activation & reactivation of my account in JIRA.

Thanks,
Srinivasan.

Accepted answers

John Funk

Hi Srinivasan - Welcome to the Atlassian Community!

You need to create a support ticket with Atlassian to have them check to see if your email is on a blocked list for some reason.

https://support.atlassian.com/contact/#/

All comments

John Funk

Hi Srinivasan - Welcome to the Atlassian Community!

You need to create a support ticket with Atlassian to have them check to see if your email is on a blocked list for some reason.

https://support.atlassian.com/contact/#/

srinivasan.ramachand

Hi John, Thank you very much for the quick response.

Here, I logged the ticket, have asked to include authorized contact. But, I don't see that option in the below ticket.
https://support.atlassian.com/requests/CA-2465061

Thanks,
Srinivasan.

John Funk

They will follow up with you.

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