Cannot set custom field value

Question

I'm trying to set a custom field via Jira API by using an automation tool. In particular, I have a custom field (customfield_10490) with three values (IDs: 12379, 12380, 12381).

When particular conditions occur, this process updates the custom field of the related Jira ticket. So, the problem is when I set the field value (Custom field customfield_10490 and value 11381) I get the following error:

400 - {"errorMessages":[],"errors":{"customfield_10490":"Specify a valid 'id' or 'name' for CUSTOM_FIELD_NAME"}}

Is it needed another nomenclature like id.12379 or something like that? I also tried with the name (string) of the field but it did not work.The HTTP error is 400.

Marc -Devoteam- · Answer

Hi @Nicolas Gomez

Within the API call the code should be like this

"customfield_10200": { "value": "a"}

Tansu Akdeniz · Answer

Hi @Nicolas Gomez

It seems you set select list cf.

Use one of them:

* "customfield_11449" : { "value": "option3" }

OR

* "customfield_11449" : { "id": 10112 }

Also, check this link.

If it doesn't work, please share your json body.

Alternatively, you can set a field via automation instead of sending a web request.