how to set up a mandatory field to resolve a ticket

Austin Lehdonvirta

We are using Jira Service Management.

When we resolve a ticket, sometimes we forgot to fill in some field like label, risk. So to confirm all the required fields are filled before resolving tickets, we would like to set mandatory fields which should be filled.

Please advise how?

Berat Altunhan_gfcl00

Hi Austin, 

Maybe I can help your request. Firstly, I understanding you have already ''Resolve Screen''. 

1. You need to go to the relevant Workflow.
2. And than click edit workflow.
3. Click related transition. 
4. After that Click Validator.
5. Click add validator on the page that opens.
6. Select Field Required Validator.
7. Choose fields and click add.
8. Finally, do not forgot publish the workflow.