Enquiry regarding mail channel creates new tickets instead of adding comments to existing tickets

Kalyan Kumar Das

Actually we are facing this below issue i.e. 

Mail channel creates new tickets instead of adding comments to existing tickets

 

I have got this link only for JIRA Service desk[https://confluence.atlassian.com/jirakb/the-jsm-mail-channel-creates-new-tickets-instead-of-adding-comments-to-existing-tickets-1142248285.html].  

But i did not get any link regarding JIRA software.

So can anyone suggest me to how to fix this type of issue on production?

 

 

 

 

 

 

 

Asha Goyal_0i7i5i

Hello @Kalyan Kumar Das 

Please find attached the relevant document for the email setting in Server/DC.

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html#:~:text=Once%20you%20have%20configured%20Jira,open%20the%20Incoming%20Mail%20page

Thanks

Asha